Legal
Cancellation and refund policy
This policy applies to reservations booked directly with The Columbus Hotel on or after October 28, 2026. A direct reservation made before that date keeps the cancellation terms shown when it was booked. If you booked through Airbnb, Expedia, Booking.com, or another platform, the cancellation policy shown on that platform at the time of your booking applies instead.
Effective July 23, 2026
When you get a full refund
- Cancel within 24 hours of booking, as long as it is before your check-in, and you receive a full refund.
- Cancel at least 30 days before your check-in date and you receive a full refund.
Otherwise, direct bookings are non-refundable
- Outside those two windows, the amount charged is not refunded if you cancel, change your plans, or shorten your stay.
- For a stay longer than 30 nights, the first 30 nights plus taxes are non-refundable from the moment you book. The nights after that follow your extended-stay agreement.
No-shows
If you do not arrive and do not cancel, the reservation is treated as a no-show and is non-refundable.
Early departure
If you check out early, nights already reserved are not refunded. We are glad to help where we can, but unused nights on a confirmed stay are not credited.
Access and self check-in
Your access codes are released only after you complete the required guest registration for your stay. If codes are not released because that registration was not completed, this is not a Hotel fault and is not grounds for a refund. Reach us any time during your stay and we will help you get in.
When the fault is ours
If you arrive to a suite that is not clean, not safe, or not as booked and we cannot promptly make it right or move you to a comparable suite, we will refund you fairly for the affected nights. We handle these situations case by case and in good faith.
How to cancel
To cancel a direct booking, contact us at hello@thecolumbushotel.com or (845) 474-2442. Canceling releases the suite; it does not return the payment. Any refund we do owe is returned to your original payment method, and your bank may take several business days to post it.
Taxes and fees
A refund inside either window returns everything you paid, taxes and the cleaning fee included. Outside them, taxes and the cleaning fee are part of the non-refundable amount. Where we owe a refund because the fault is ours, the taxes on the refunded nights are returned with them.
The Columbus Hotel is operated by 52 Cottage Street LLC, 52 Cottage Street, Middletown, NY 10940. Questions about this policy? Email hello@thecolumbushotel.com.
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